Special Reports Series
Our readers are action-oriented and results-driven: they do not simply want to learn about challenges — they want to leverage innovative thinking to achieve unprecedented success. As a result, we introduced the CCW Digital Special Report series to transform today’s challenges into tomorrow’s opportunities. Featuring insights from world-class executives and exclusive research, the reports dive deeply into pressing CX and contact center topics. New reports - each focusing on a unique topic - will be published twice monthly.
This report explores the issues and strategies executives must prioritize as they work to make the customer experience a more integral part of their businesses.Special Report: Priorities for Chief Experience Officers