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Special Reports Series

Our readers are action-oriented and results-driven: they do not simply want to learn about challenges — they want to leverage innovative thinking to achieve unprecedented success. As a result, we introduced the CCW Digital Special Report series to transform today’s challenges into tomorrow’s opportunities. Featuring insights from world-class executives and exclusive research, the reports dive deeply into pressing CX and contact center topics. New reports - each focusing on a unique topic - will be published twice monthly.

22 whitepaper results
of 3

In today’s era of customer centricity, you cannot afford to make guesses or assumptions about customer demands. This report explores how to leverage journey maps to orchestrate frictionless, personalized, engaging experiences across all channels.Special Report: Customer Journey Mapping

This report explores the issues and strategies executives must prioritize as they work to make the customer experience a more integral part of their businesses.Special Report: Priorities for Chief Experience Officers

This report explores that more valuable vision of outsourcing. It reveals the extent to which outsourcing can – and should – fit into a customer-centric contact center.Special Report: Outsourcing

How can you ensure that impact is positive? How can you ensure customers view you as a brand customers trust, love and enthusiastically endorse? CCW Digital’s Special Report on Brand Reputation has the answers.Special Report: Brand Reputation

There a simple key to delivering this superior experience: understanding customer intent. This special report reveals how to grow customer satisfaction and loyalty through intent-driven engagement.Special Report: Customer Intent

Dear customer contact community: stop sleeping on automation. Here's how you can ensure your automation initiatives are customer-centric, agent-centric and performance-centric.Special Report: CX Automation

If implemented correctly, messaging can create a markedly more convenient, more satisfying experience for customers. It can also reduce costs and drive revenue for the business.Special Report: Messaging

Instead of telling you something you already know (omnichannel is key), this report focuses the specific strategic, operational and technological steps you must take to truly “go omnichannel.”Special Report: Omnichannel

Retailers have to consider unique marketplace transformations – including the rise of e-commerce and the demand for omnichannel engagement. It thus provides the perfect backdrop for exploring the state of the customer experienceSpecial Report: Retail CX

As 2018 unfolds, what new trends, ideas and “best practices” will emerge? CCW Digital collaborates with 11 of the foremost customer contact executives, analysts and innovators.Special Report: 2018 Customer Contact Predictions

22 whitepaper results
of 3