For many years, contact center performance has been reduced to setting the right objectives and using the right metrics. It's time for the conversion to evolve. That evolution starts with CCW Online, a complimentary online event set for May 22-23, 2018.
May 22 - May 23, 2018
2018 is coming, and it is bringing along vast transformation to the customer contact space. How can you prepare? More importantly, how can you thrive amid this change? The CCW Winter Online Event provides the answers.
December 5 - December 5, 2017
Our CCW Fall Online event will focus on better connecting with customers. There will be an emphasis on topics like analytics (understanding customers, understanding how agents are delivering for those customers), engagement (including trends like personalization and effortless) and omnichannel interactions (including making the experience more seamless and “human” across the different channels). “Intelligence” and “connection” are key themes of the in-person CCW event, so they will naturally fuel a lot of the content for the CCW Fall online offering.
September 26 - September 27, 2017
CCW Digital is pleased to announce the 2017 CX Virtual Summit! Customers possess an endless array of preferences, demands, and expectations. Above all, however, is their insistence on an effortless experience.
August 1 - August 3, 2017
Determining how best to measure contact center performance is one of the biggest business challenges. And that is only part of the battle. The more important part involves actually improving performance.
May 9 - May 11, 2017
Granted, we know you’ve heard “walk the talk” or “turn idea into action” before. We’re not going to bore you with empty rhetoric and then leave you to do the heavy-lifting. Instead, we’re going to provide you with truly gamechanging solutions that can actually answer these burning questions. Tips for not only getting the job done, but doing so quickly. And achieving real results – results that matter to the C-suite – while doing so.
March 14 - March 16, 2017
The debate over “to do or not to do” is slowing down, but the debate about how to best make sense of a social strategy is as intense as ever. Social’s evolution from the “marketing tool of the future” to a customer management necessity has, quite simply, produced a whirlwind of reactions, and the 3rd Social Media for Customer Management Summit navigates the debate to uncover the right way to achieve and measure success.
March 13 - March 13, 2012
Three summits. More than 5000 participants. Presenters from the world’s most beloved brands. It is the most successful event of its kind. But forget everything you know about the Social Media for Customer Management Summit because you have NEVER EXPERIENCED IT LIKE THIS...
March 20 - March 20, 2013
Call Center IQ is proud to introduce the complimentary Future Contact Center Open House. For call center leaders being asked to rapidly transition to omni-channel, more successfully engage agents and dramatically boost customer-centricity, all within tight budgetary constraints, the future of customer management is intimidating.
December 15 - December 17, 2015
Call Center IQ is pleased to introduce the free Customer Care Leadership Open House - UK, which takes place exclusively online from March 30-April 1, 2015. Improving customer care is an ambition for all businesses, but there is only so much value to be gained from philosophical, abstract conversations. If driving action and achieving results are the ultimate goals, then the discussion must transform into one that is more specific and more pointed.
March 31 - April 2, 2015
The omni-channel movement has placed paramount focus on medium. Can we engage customers where they want to be engaged? In today’s era of the customer experience journey, we need to think bigger. We need to be where customers are, but we need to deliver what they want – within each channel and across all channels. Every moment of the customer experience – at every conceivable touch point – must simultaneously meet the customer’s demand and contribute valuably to the overall journey.
October 11 - October 13, 2016
2017 is coming, and with it will emerge a host of new contact center and customer experience challenges -- and opportunities. We're thrilled to help you navigate these challenges in our upcoming complimentary event: CCW Winter Online: The Future Of The Contact Center.
December 6 - December 8, 2016
Call Center IQ is pleased to announce the 2016 Customer Experience Online Summit! Customers possess an endless array of preferences, demands, and expectations. Above all, however, is their insistence on an effortless experience.
March 22 - March 24, 2016
Due to the runaway success of our first Social Media for CM summit, we are delighted to announce the next in the series online conference, with a new speaker faculty poised to help you translate the myths of social media to tangible, significant benefits in customer relationship management.
July 18 - August 10, 2011